The Challenge

Create a seamless reservation experience for an unstaffed pickleball facility. All interactions had to be intuitive and mobile-first, supporting flexible user types and complex logic behind the scenes.

The Task

Design a reservation flow that feels effortless for users, while managing court availability, race conditions, time-boxed entry, and membership logic under the hood.

My Contribution

Led design and frontend dev. Wrote Gherkin stories to drive the flow, built atomic components in Figma and Vue, and handled integration with APIs and facility access logic.

Result

Successfully released a polished self-serve booking experience with strong user and stakeholder feedback. System is now core to the product and franchise model.